Chariot FAQ

How do I start using Chariot?

You will first want to download the Chariot App! Download the app available on iTunes Store and Google Play Store or head over to Chariot's home page and click on “Download App to Ride” to see their mobile splash page. Enter your phone number and receive a texted link to download either the iOS or Android App. You can also find the Chariot App in the App Store and Google Play by simply searching “Chariot”. Once you download our App, create an account! This will require an e-mail address and valid phone number. Upon sign up, you will receive a text to verify your phone-number.

Am I guaranteed a seat on Chariot?

Yes, Chariot utilizes an App-based reservation system for all of our routes. This allows individuals to check-in on a Chariot and reserve a seat! Each Chariots has 14 seats available. Once the Chariot is completely booked – it will be listed as “Full”. No more waiting around on a street corner in hopes of squeezing into a crowded bus!

How do I find my Pick-Up Location?

When you check-in to a Chariot, you are shown the address of the pickup stop in the available Chariots menu. You can also click on "View Stop" to see a picture of the location. Additionally, on their website, they have a "Routes" page. This has all of their routes available on a drop down menu. Select your route and scroll to the bottom of the map and all stops are listed with exact addresses and photos. Still not 100% sure of your Pick-Up stop? Reach out to u! We are more than happy to assist. Please note: there are times where they have to change a stop due to street closures, construction, and anything else that might pop up in this valley of ours! They notify customers as soon as they can of these changes and often send out e-mail updates as well as In-App notifications.

What are the route services for Squaw Valley and Alpine Meadows?

Chariot’s fixed routes will run on 15-20 minute schedules between 8 a.m. and 10 a.m., and between 3 p.m. and 5 p.m. In between these peak hours, from 10 a.m. to 3 p.m., Chariot will run custom resort-to-doorstep stops within the Squaw Valley and Alpine Meadows neighborhoods in addition to fixed routes. In Squaw Valley, the fixed route includes stops on Squaw Valley Road, Sandy Way, Lanny Lane, Tiger Tail Road and Winding Creek Road, with established drop off/pick up locations at the Aerial Tram building, Member’s Locker Room and Far East Express. At Alpine Meadows, the fixed route will include stops on Alpine Circle Road, Snow Crest Road, Juniper Mountain Road, Deer Park Drive, Bear Creek Drive, John Scott Trail and Chalet Road, with an established drop off/pick up location in front of the Alpine Meadows Main Lodge. Chariot will accommodate passengers without reservations, but Chariots will not stop at fixed stops unless passengers have reserved a pick up. Four Chariots will service Alpine Meadows and another four will service Squaw Valley.

When is Chariot in Service?

The intra-valley pilot transit program with Chariot will operate beginning December 23, 2016 and operating through the holidays until January 4, 2017.

How much does Chariot cost?

It's completely complimentary! Just schedule a pickup between the hours of 8am-5pm from December 23-January 4 and you are good to go!

Can I bring my skis and snowboard with me?

Yes, we will be using eight new 14-passenger Ford Transit vehicles equipped with ski and snowboard racks. 

Am I insured on Chariot?

Yes, you are insured by commercial vehicle insurance anytime you're on board Chariot that is above the state minimum requirement. Ride with peace of mind!

What is your animal policy?

All service animals as defined by Title II and Title III of the American Disabilities Act are permitted to ride with their handlers on Chariot. Other small animals may be allowed on board if in a carrier that is held on the rider's lap. Unfortunately there is very little extra space for carriers to be placed on the ground or any other area of the Chariot. When bringing on board animals, please be courteous to your fellow riders, as some may be allergic or uncomfortable around animals. Riders are responsible for the care and supervision of his or her service animal. As stated in the ADA, if any animal, including service animals, behaves in an unacceptable way and the handler / person with a disability does not control the animal, Chariot is not obligated to allow the animal on board. For more information about service animals, please visit https://adata.org/publication/service-animals-booklet.

Can my child ride with me?

All children 8 years of age or older OR who have reached 4' 9" in height are permitted to ride with a parent or guardian as long as they have their own boarding pass and are secured by a safety belt as required by California law. Booster seats or car seats are not permitted on board. Passengers who are 16 years of age and over are subject to California's Mandatory Seat Belt law. Please note: at this time, users cannot reserve two seats at once. Each individual will have to have the Chariot App downloaded with a valid account, user ID, and boarding pass to ride.

What is your wheelchair policy?

It is our policy that passengers who use wheelchairs (that can safely and securely fit in a Chariot's seating area without obstructing the driver’s view or taking the seat of a passenger with a reservation) should be reasonably accommodated by our drivers. Our drivers will make every reasonable effort to transport the passenger and their wheelchair. Sometimes, larger wheelchairs just can’t be accommodated. After making a reasonable effort to load in the chair, it’s the driver’s responsibility to contact our Support Team at 1-844-692-4274. We’ll reach out to the passenger with accessible resources in the region.

What is your anti-discriminatory policy?

We take pride in being an all-inclusive community, where everyone in a Chariot deserves the best experience (including service animals!) Discrimination of any kind may result in the rider or driver's immediate deactivation from the Chariot platform. Discrimination against passengers or drivers on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age, or sexual orientation is not permitted. Please reach out to us at anytime with any issues at hello@chariot.com.

Can my child ride with me?

All children 8 years of age or older OR who have reached 4' 9" in height are permitted to ride with a parent or guardian as long as they have their own boarding pass and are secured by a safety belt as required by California law. Booster seats or car seats are not permitted on board. Passengers who are 16 years of age and over are subject to California's Mandatory Seat Belt law. Please note: at this time, users cannot reserve two seats at once. Each individual will have to have the Chariot App downloaded with a valid account, user ID, and boarding pass to ride.

How do I get a hold of a Chariot Representative?

Need help boarding a Chariot? Have a question about your account? Want to just reach out to us and say hi?

The easiest way to do so is via our app! Tap "Support" from the menu and scroll down to "I want to speak with a Chariot Team Member." Alternatively, you can shoot us an e-mail at hello@chariot.com. You can even hunt us down on our website - there is a live chat function! We really are live humans behind a myriad of computer screens waiting to assist you. During operating hours, Monday - Friday, 6:30AM - 8:00PM, we have live customer support standing by to provide you with immediate assistance.

To contact us via phone, please call us at 888-735-5079 Please note: our phone lines are extremely busy during the day and getting through at times may be difficult. A much faster way to contact us is via the app, an e-mail, or our live chat function on our website.

Do you have lost & found?

We do! If you ever leave something on a Chariot - reach out to us! We can pull up the vehicle you were in and search that vehicle for any lost items. We also have a lost and found that our Drive Team can look through for missing items. We do our best to coordinate with you the return of your items as quickly as possible. Please note: Chariot is not responsible for lost or stolen items on our vehicles.